Frequently Asked Questions Before Purchase

First confirm your clinic type, number of chairs, and main services, then compare drive type, lighting, instrument tray, and after-sales support.

A down-mounted tray moves with the chair for easy access; an overhead tray saves floor space. The choice depends on your room layout and site conditions.

Do not judge by a fixed patient count alone. Consider each chair's appointment structure, treatment duration, sterilization turnaround, and peak hours. If queues are common at peak times or sterilization fills the gap between patients, first adjust the number of chairs or workflow configuration.

Hydraulic chairs typically offer advantages in lifting smoothness and load capacity; electric chairs have no conventional oil circuit, making maintenance more straightforward; hybrid solutions fall between the two. The final choice should be based on usage intensity, maintenance team, and site conditions.

If implant procedures account for a high share of your business and you have clear requirements for surgical lighting and chair precision, a dedicated implant operatory is recommended. If general services dominate, a general chair can handle some implant work, but this should be confirmed against actual procedures and configuration.

First review daily patient volume, the sterilization process between patients, and water line conditions, then evaluate configurations with independent water circuits, removable cleanable components, and support for disinfection programs. Equipment features cannot replace the clinic's own management policies.

Price depends on model, optional accessories, quantity, and delivery method. The website does not display a single price; our sales team will prepare configuration details based on your scenario.

Minimum order is 1 unit; lead times for standard and customized configurations are confirmed separately.

Confirm the equipment itself, optional accessories, shipping, taxes, installation and commissioning, training, warranty coverage, and spare parts terms. Different delivery methods result in different quotations; the final configuration sheet and contract prevail.

Lead times differ for standard and customized configurations. After confirming model, quantity, special voltage or interfaces, and delivery location, our sales team will verify production scheduling and logistics dates and specify them in the order.

Certifications displayed on the page are subject to the latest certificates and stamped documents provided by our sales team.

CE is a product compliance mark to consider for entry into relevant markets; ISO 13485 is a medical device quality management system certification; FDA establishment registration should be understood separately from specific product marketing requirements. When purchasing, please verify certificate scope, number, and validity period.

Common documents include business license, medical device production license, product registration certificate, authorization or distribution documents, and other certificates required by the tender documents. Requirements vary by project; prepare each item according to the tender checklist.

Delivery of the complete unit can include installation, commissioning, and operation training; the specific scope is stated in the contract or delivery checklist.

Prepare the model, a video of the issue, and purchase date, then contact technical support via the service hotline for troubleshooting.

At minimum, confirm door width, elevator, corridor corners, room dimensions, power supply and grounding, inlet water quality, drainage, air supply, and air compressor location. Specific parameters are subject to the corresponding model manual and site confirmation form.

Focus on confirming whether treatment water and cuspidor water can be isolated, whether outlets have anti-retraction, whether components such as filters are removable for cleaning, and whether there are structures that facilitate routine flushing and draining.

This can be arranged based on the site, the condition of the old unit, and the delivery conditions for the new unit. Before signing, confirm whether the existing water, electricity, and gas connection points can be reused, whether the entry path meets the size requirements, and the window for closing the clinic.

Specify the complete unit, core components, wear parts, and labor separately, and also agree on out-of-warranty repair, parts supply, and response methods. Do not write only a vague "complete unit warranty," to avoid later misunderstandings.

Building 2, Wanyang Kexing Park, No. 84 Taoyuan East Road, Shishan Town, Nanhai District, Foshan City, Guangdong Province. Advance appointment is recommended before visiting.

You can book in advance to view the showroom, production, and testing areas, and learn about the target models and configurations on site. We recommend providing your visit time, number of visitors, models of interest, and main business so that product and technical staff can be arranged.

You can first narrow the options with the AI selection advisor, then state the model, number of chairs, site conditions, and region in your inquiry. The sales team can provide currently valid configuration descriptions, specification materials, and delivery information.

Appearance colors, brand markings, voltage and plugs, left- or right-hand operation, instrument tray format, packaging, and manuals can be evaluated on a project basis. The specific feasible scope, development lead time, and order requirements must be confirmed by the sales team.

It is necessary to confirm the destination country's voltage, plugs, label language, and local registration or compliance requirements, and include these conditions in the configuration and delivery checklist. Materials supplied with units for other markets must not be used directly.